Let’s talk about sending and receiving wine. We've outlined some frequently asked questions about what to expect when you order online and how understand the process.
WHY IS THE SHIPPING PRICE SO EXPENSIVE?
We heard you gulp when you saw that shipping price at checkout. It’s true. Often, the shipping costs more than the wine! Wine is heavy. Every 750ML glass bottle is minimally three pounds. If you bought a case of wine – we’re packing a +36-pound box for the delivery driver to hand to you. The farther your wine travels from our winery to you, the more expensive it gets. But, we do negotiate those rates with UPS on a regular basis, and we never charge more than the actual cost.
HOW IS MY AGE VERIFIED?
We use a company called ShipCompliant in our online shop. It verifies your age and address, then your ID will be checked when the package is signed for upon delivery.
WHERE CAN YOU SHIP?
We’ll ship to a home, office or business address but we can’t ship to PO Boxes. Shipments containing wine must be signed for upon arrival and will not be left without a signature. It’s best to ship to an address where you are available to sign for the package. Shippers will usually attempt delivery three times so if you miss the first time, you’ve still got a window to sign for your wine before it returns to us and we have to do more paperwork.
WHY DON’T YOU SHIP TO MY STATE?
We love your state. We promise – it’s not you, it’s us. The laws and regulations for the sale and shipping of alcohol are different in every state. Our pencil pushers are always pushing to obtain permits for more states all the time, but in some cases, the laws (thank prohibition from the 1920’s) are simply not in place to allow us to ship.
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Still have questions about shipping or buying online? We’ve got a person for you. Send us an email at eStore@lwc.wine or give us a call at 231-386-5201 x126